GENERAL QUESTIONS

Q: What are your hours?
A: Our hours vary depending on the season and school schedules. Please check the Showtimes and Locations page on our website for a current schedule.

Q: Are you open on holidays?
A: We are open on every holiday except for Thanksgiving.

Q: I’ve tried calling the theater to speak with someone, why is nobody picking up?
A: Depending on the time of day you’re calling, someone may or may not be in the office. If you continue to have issues reaching the theater directly, please email your questions to [email protected].

Q: Do you have Wi-Fi for customers?
A: Yes! We provide free guest Wi-Fi in all our auditoriums. Please note that speeds are limited in order to accommodate a large number of guests. You may also use our Wi-Fi to pay for your meal touchlessly, directly on your phone. No special app required.

TICKET PURCHASES, PASSES, MOVIE + SHOWTIME QUESTIONS

Q: Why aren’t your showtimes posted for this weekend yet?
A: We receive our movie schedule from our booking agent on Tuesday mornings. We publish our movie schedule on Tuesday afternoons. When in doubt, always check back – they’ll be posted, we promise!

Q: Why are showtimes available for only one day coming up but the surrounding days’ movie times are not listed?
A: Sometimes when we have a special event or showing and anticipate a large turnout (think a big movie premiere or a breakfast buffet showing) we specifically schedule those showings well ahead of time so people can pre-purchase tickets.

Q: How early should I arrive for a movie if I didn’t pre-purchase tickets?
A: We recommend guests show up between forty-five minutes and an hour prior to movie start time. This is so you have plenty of time to enjoy your meal and not be disturbed during the movie. Of course, our servers are always ready to assist you at any point during your experience. Like for ordering desserts or refills.

Q: How early should I arrive for a movie if I did pre-purchase tickets?
A: During busy times we will have a line open and dedicated to online ticket purchases. During regular and slow times, you will still have to wait in the regular line and present your credit card and/or confirmation number to collect your tickets at the concession counter.

Q: I purchased tickets online. How do I pick them up at the theater? Can I skip the line, or do I have to wait?
A: During busy times we will have a line open and dedicated to online ticket purchases. During regular and slow times, you will still have to wait in the regular line and present your credit card and/or confirmation number to collect your tickets at the concession counter.

Q: How old do you have to be to accompany someone underage for a rated R motion picture?
A: Any individuals under the age of 17 must be accompanied by an adult of 21+ years to see an R rated motion picture. This adult must remain with the individual(s) under 17 throughout the duration of the movie.

Q: What happens if I want to purchase  tickets but I can’t find seats together?
A: We now have a reserved seating system. In order to comply with state guidance and to protect our guests and staff, all our seats are socially distanced. This may result in a lower number of available seats in a specific area. Once seating has taken place, it may be possible to combine same party members together. However, all distancing guidelines to other guests must be followed in order for this to occur. Please see the seating manager in the theater to request this option.

Q: Can I refund my online ticket purchase?
A: Yes, you can. Please call the theater directly or email [email protected] to have your online ticket purchase refunded.

Q: I accidentally purchased tickets to the wrong theater location. What do I do?
A: Please email [email protected] and someone will be in touch with you to remedy this mistake. All ticket purchases, unless due to extenuating circumstances, will be honored.

Q: Do you accept personal checks as a form of payment?
A: Smitty’s does not accept personal checks. We accept cash, debit and all major credit cards excluding American Express as forms of payment.

Q: Why do you not accept complimentary passes for some movies?
A: Complimentary passes are not accepted for some features due to production company restrictions. For example, Disney does not allow us to accept complimentary passes within the first 17 days of a movie premiere. Smitty’s does not have any control over the rules put forth regarding complimentary passes.

Q: Why won’t it let me purchase more than 8 tickets online?
A: Current government COVID guidelines prohibit parties of more than 8 people.

Q: When do you find out if you will be getting a movie or not?
A: We generally find out a couple of weeks ahead of time from our booking agent on whether we will be receiving a movie. Sometimes, however, we will not find out until the week of release.

Q: Why don’t you get certain movies at your cinema?
A: Unfortunately production companies call the shots as far as who they distribute their movies to; seeing as we are a smaller cinema, we tend to only book the “big blockbusters” which can sometimes result in us not booking smaller, independent films.

Q: Children under what age get in for free?
A: All children 3 and under get in for free.

Q: Where can I find information on your special showings like Way Back Wednesdays, Mommy + Me’s, and other fun events?
A: Do to the COVID crisis, we are currently reevaluating our special events. Subscribe to our email list and follow our social media for updates!

FOOD AND BEVERAGE QUESTIONS

Q: What is the cutoff time for ordering food when I come to see a movie?
A: Our kitchen generally closes a half an hour after the start of the last movie of the day.

Q: What kind of fry oil do you use?
A: All oils used at our establishments are free of trans-fats.

Q: Do you offer gluten free options?
A: We sure do! Just click here to visit our menu page and check out our Gluten Free offerings.

SPECIAL REQUESTS AND EVENT QUESTIONS

Q: Who do I contact about birthday parties?
A: Click here to visit our Birthday Parties and Gatherings page here on our website (you can find the link to this page at the top of our home page) or call (207) 850-7702 EXT 2

Q: Who do I contact about private events?
A: Click here to visit our Private Parties and Corporate Events page here on our website (you can find the link to this page at the top of our home page) or call (207) 850-7702 EXT 2

Q: How can I secure a donation from Smitty’s?
A: To request a donation, click here to visit the Donations page here on our website and fill out the Donation Request Form. You can find the link to our Donations page at the bottom of our home page.