General Questions
What are your COVID 19 protocols?
If you are exhibiting any COVID 19 symptoms we ask that you visit us another day. Refunds on tickets will be issued to anyone unable to attend. Learn more about our Health and Safety protocols HERE
Do you have Wi-Fi for customers?
Yes! We provide free guest Wi-Fi in all our auditoriums. Please note that speeds are limited in order to accommodate a large number of guests. You may also use our Wi-Fi to pay for your meal touchlessly, directly on your phone. No special app is required.
I’ve tried calling the theater to speak with someone, why is nobody picking up?
Depending on the time of day you’re calling, someone may or may not be in the office. If you continue to have issues reaching the theater directly, please email your questions to help@smittyscinema.com.
Are you open on holidays?
We are open on every holiday except for Thanksgiving.
Our hours vary depending on the season and school schedules. Please check the Showtimes and Locations page on our website for a current schedule.
Rewards Program
When will the transition to the new rewards program happen?
Monday, December 15, 2025
What will I have to do to transition to the new program?
If it’s your first time logging into the new Rewards program:
- Go to Smittysentertainment.com or open your Smitty’s Reward App.
- In the website or app navigation, click on Rewards
- If you have an existing account, click “Sign In”
- You will be asked to enter your Email and Password
- But wait, you may be thinking, I don’t have a password. I didn’t need one for the previous account. You wolid be correct.
- You’ll need to set up a password to use the new program, so click “Forgot Password”
- Enter your email and click Reset Password. If there is an email attached to your account, a link will be sent so that you can log in.
- If you don't have an email attached to your account, you will need to start a new account.
- Once you’ve signed in, please navigate to the My Profile link.
- Click on the arrow and please make sure that your name and mobile phone number are entered. These are required. Your phone number will be used to connect your on-location purchases to your rewards account.
What about after I’ve logged in the first time?
Whenever you use the Smitty’s App or go to smittysentertainment.com, click on Rewards in navigation and log in with your email and password. Your purchases there will then be automatically credited to your account.
Will all my accrued points and current rewards be carried over to my new account?
Yes. You bet!
Has anything changed about how the Rewards plan works?
The basics of the plan have stayed the same. Still the same great deal
- Earn 1 point for every $1 spent
- Redeem points for rewards on the Your Account page Reward List.
- Prizes and prize levels have remained the same
- Receive a Free ticket voucher just for signing up
- Get automatic rewards on your birthday
- Be on the lookout for surprise offers, discounted tickets and showtimes, and invitations to special loyalty member offers and events
Yes, it's that simple! You will still earn 1 point for every dollar spent.
What do I have to do now to get credit when making purchases online?
If you purchase your tickets online at Smittyscinema.com or through the Smitty’s Reward App, make sure that you log in first. Your purchase will be automatically credited to your account. If you order tickets online or through the app, when you order food or beverage in the auditorium, our system will follow you through to your seats and credit those purchases, too.
What if I purchase my tickets at the box office or concession stand?
Just like at many major retailers and hospitality enterprises, our staff will ask if you are a loyalty member and then for your phone number. Providing your phone number will allow us to connect your purchases to your account. In the auditorium, your server will ask if you are a loyalty member. If you purchased your tickets at the cinema (as opposed to online), please provide the phone number attached to your account, and your purchases will be credited.
Can I get credit for purchases in the GameLABs, too?
You can get credit for food and beverage purchases in the GameLABs by providing our staff with the phone number you have attached to your account. At the moment, arcade and social gaming purchases are not eligible for rewards points, but we’re working to add those soon.
Where do I find my current point total?
As soon as you log into your account, the “Your Account” page presents you with a point balance and a button that will take you to the Rewards Store.
Where do I find any rewards available to me?
On the Your Account page, click on the yellow “Rewards Store” button. It will show you all the current rewards we offer in our program.
- Rewards that you are eligible for (have enough points to claim), will have a yellow “Claim” button.
- To claim a reward, just click the yellow Claim button next to that reward.
- Once you claim a reward you will receive a confirmation email AND the voucher, which can then be used at Smitty’s Cinema/Entertainment, will be in the “My Stuff” area of your account.
- Rewards that you are not yet eligible for will have a gray Claim button.
I want to save my points and get a really big reward. Where can I see all the possible rewards that I can earn?
All rewards are listed in the Rewards Store. However, only the rewards that you have enough points for and are eligible for claim will have the yellow “Claim Rewards” button next to them.
How do I use a reward that I have claimed? What happens when I claim a reward?
Claiming a reward puts the following in motion:
- You will receive an email confirming that the reward has been claimed.
- The reward will appear in the My Stuff section of the Rewards App.
- To redeem a ticket voucher online, login to your Smitty’s account before you purchase tickets online and the checkout process will automatically show you the ticket vouchers you can use to pay for your tickets after you’ve selected your seats and it’s time to pay.
- To redeem a ticket voucher at a location, click “redeem” and provide our staff with the code at checkout.
- To redeem one of the other rewards, present the redeemed reward on your phone/app to our staff. They will have you confirm the redemption and will then be able to apply the reward.
Where do I find the rewards that I’ve claimed
- On the website or app, go to the Your Account page and click on the My Stuff tab. You’ll find your claimed rewards there.
- In the app, navigate to My Stuff, and you’ll find them there.
What if I want to change my password?
On your Rewards Account Page, click on My Profile and you’ll find an option to change your password.
What will I find under the My Tickets tab?
Any purchased tickets will populate there.
Are there any other added benefits to the Rewards program?
There sure are:
- You no longer need to have a credit card attached to your account.
- If you have ticket or food vouchers available, the option to use them at check out or tab settlement will be automatically offered.
- The user interface in the new system will be much more user friendly.
- There will be no third party to contact if there are issues with your account. We’ll take care of things for you.
- We frequently send out small—and large surprise gifts—to our loyalty members.
Ticket Purchases, Passes, Movie + Showtimes Questions
Where can I find information on your special showings like Way Back Wednesdays, Mommy + Me’s, and other fun events?
Due to the COVID crisis, we are currently reevaluating our special events. Subscribe to our email list and follow our social media for updates!
Children under what age get in for free?
All children 3 and under get in for free.
Why don’t you get certain movies at your cinema?
Unfortunately production companies call the shots as far as who they distribute their movies to; seeing as we are a smaller cinema, we tend to only book the “big blockbusters” which can sometimes result in us not booking smaller, independent films.
When do you find out if you will be getting a movie or not?
We generally find out a couple of weeks ahead of time from our booking agent on whether we will be receiving a movie. Sometimes, however, we will not find out until the week of release.
Why do you not accept complimentary passes for some movies?
Complimentary passes are not accepted for some features due to production company restrictions. For example, Disney does not allow us to accept complimentary passes within the first 17 days of a movie premiere. Smitty’s does not have any control over the rules put forth regarding complimentary passes.
Do you accept personal checks as a form of payment?
Smitty’s does not accept personal checks. We accept cash, debit, and all major credit cards excluding American Express as forms of payment.
I accidentally purchased tickets to the wrong theater location. What do I do?
Please email help@smittyscinema.com or call the theater directly. A manager can help to remedy this mistake. All ticket purchases, unless due to extenuating circumstances, will be honored.
Can I refund my online ticket purchase?
All ticket purchases are final however we are happy to reschedule them for another show under certain circumstances. Please call the theater directly or email help@smittyscinema.com if you need your tickets swapped for another show.
How old do you have to be to accompany someone underage for a rated R motion picture?
Any individuals under the age of 17 must be accompanied by an adult of 21+ years to see an R rated motion picture. This adult must remain with the individual(s) under 17 throughout the duration of the movie.
I purchased tickets online. How do I pick them up at the theater? Can I skip the line, or do I have to wait?
During busy times we will have a line open and dedicated to online ticket purchases. During regular and slow times, you will still have to wait in the regular line and present your credit card and/or confirmation number to collect your tickets at the concession counter.
How early should I arrive for a movie if I did pre-purchase tickets?
During busy times we will have a line open and dedicated to online ticket purchases. During regular and slow times, you will still have to wait in the regular line and present your credit card and/or confirmation number to collect your tickets at the concession counter.
How early should I arrive for a movie if I didn’t pre-purchase tickets?
We recommend guests show up 30 minutes prior to movie start time. This is so you have plenty of time to enjoy your meal and not be disturbed during the movie. Of course, our servers are always ready to assist you at any point during your experience. Like for ordering desserts or refills.
Why are showtimes available for only one day coming up but the surrounding days’ movie times are not listed?
Sometimes when we have a special event or showing and anticipate a large turnout (think a big movie premiere or a breakfast buffet showing) we specifically schedule those showings well ahead of time so people can pre-purchase tickets.
Why aren’t your showtimes posted for this weekend yet?
We receive our movie schedule from our booking agent on Tuesday mornings. We publish our movie schedule on Tuesday afternoons. When in doubt, always check back – they’ll be posted, we promise!
