General Questions
What are your COVID 19 protocols?
If you are exhibiting any COVID 19 symptoms we ask that you visit us another day. Refunds on tickets will be issued to anyone unable to attend. Learn more about our Health and Safety protocols HERE
Do you have Wi-Fi for customers?
Yes! We provide free guest Wi-Fi in all our auditoriums. Please note that speeds are limited in order to accommodate a large number of guests. You may also use our Wi-Fi to pay for your meal touchlessly, directly on your phone. No special app is required.
I’ve tried calling the theater to speak with someone, why is nobody picking up?
Depending on the time of day you’re calling, someone may or may not be in the office. If you continue to have issues reaching the theater directly, please email your questions to help@smittyscinema.com.
Are you open on holidays?
We are open on every holiday except for Thanksgiving.
Our hours vary depending on the season and school schedules. Please check the Showtimes and Locations page on our website for a current schedule.
Ticket Purchases, Passes, Movie + Showtimes Questions
Where can I find information on your special showings like Way Back Wednesdays, Mommy + Me’s, and other fun events?
Due to the COVID crisis, we are currently reevaluating our special events. Subscribe to our email list and follow our social media for updates!
Children under what age get in for free?
All children 3 and under get in for free.
Why don’t you get certain movies at your cinema?
Unfortunately production companies call the shots as far as who they distribute their movies to; seeing as we are a smaller cinema, we tend to only book the “big blockbusters” which can sometimes result in us not booking smaller, independent films.
When do you find out if you will be getting a movie or not?
We generally find out a couple of weeks ahead of time from our booking agent on whether we will be receiving a movie. Sometimes, however, we will not find out until the week of release.
Why do you not accept complimentary passes for some movies?
Complimentary passes are not accepted for some features due to production company restrictions. For example, Disney does not allow us to accept complimentary passes within the first 17 days of a movie premiere. Smitty’s does not have any control over the rules put forth regarding complimentary passes.
Do you accept personal checks as a form of payment?
Smitty’s does not accept personal checks. We accept cash, debit, and all major credit cards excluding American Express as forms of payment.
I accidentally purchased tickets to the wrong theater location. What do I do?
Please email help@smittyscinema.com or call the theater directly. A manager can help to remedy this mistake. All ticket purchases, unless due to extenuating circumstances, will be honored.
Can I refund my online ticket purchase?
All ticket purchases are final however we are happy to reschedule them for another show under certain circumstances. Please call the theater directly or email help@smittyscinema.com if you need your tickets swapped for another show.
How old do you have to be to accompany someone underage for a rated R motion picture?
Any individuals under the age of 17 must be accompanied by an adult of 21+ years to see an R rated motion picture. This adult must remain with the individual(s) under 17 throughout the duration of the movie.
I purchased tickets online. How do I pick them up at the theater? Can I skip the line, or do I have to wait?
During busy times we will have a line open and dedicated to online ticket purchases. During regular and slow times, you will still have to wait in the regular line and present your credit card and/or confirmation number to collect your tickets at the concession counter.
How early should I arrive for a movie if I did pre-purchase tickets?
During busy times we will have a line open and dedicated to online ticket purchases. During regular and slow times, you will still have to wait in the regular line and present your credit card and/or confirmation number to collect your tickets at the concession counter.
How early should I arrive for a movie if I didn’t pre-purchase tickets?
We recommend guests show up 30 minutes prior to movie start time. This is so you have plenty of time to enjoy your meal and not be disturbed during the movie. Of course, our servers are always ready to assist you at any point during your experience. Like for ordering desserts or refills.
Why are showtimes available for only one day coming up but the surrounding days’ movie times are not listed?
Sometimes when we have a special event or showing and anticipate a large turnout (think a big movie premiere or a breakfast buffet showing) we specifically schedule those showings well ahead of time so people can pre-purchase tickets.
Why aren’t your showtimes posted for this weekend yet?
We receive our movie schedule from our booking agent on Tuesday mornings. We publish our movie schedule on Tuesday afternoons. When in doubt, always check back – they’ll be posted, we promise!
